Shipping Policy

Where are you shipping from?
Our headquarters is in Poland and we ship orders from a warehouse in Poland.

How long does it take to receive my order?
In Poland it takes 3-7 days. Please allow 5-7 business days for your order to be processed. We do not ship orders on holidays.

Freight
We charge a shipping fee of PLN15 per order.

Can I return my order?
Due to the nature of the product and hygiene rules, we only accept returns in individual cases within 14 days of receiving the product. Please note that a handling fee of PLN 15.00 (shipping fee) will be deducted from all accepted returns.

It is not possible to return used or damaged items.
Please contact us at support@cozyaya.com to process your return or refund along with your order number.